Shipping Policy
All shipping, delivery, and logistics are managed directly by the platform where our store is hosted. Delivery timelines, shipping charges, and tracking details may vary based on your location and the platform’s policies.
For any questions related to delivery status or shipping, please contact the platform’s customer service or use the tracking tools provided on the website.
Refund Policy
We want you to be fully satisfied with your purchase. If you receive a damaged, defective, or wrong item, you may request a refund as per the platform’s terms.
•Eligibility: Only applicable for wrong, defective, or damaged items
•Request Window: Within 48 hours of receiving your order
•Refund Method: Through the original payment method, once approved by the platform or vendor
•Process: Please share clear photos/videos of the issue to request a refund
📝 Note: Installed or used products are not eligible for refund.
Cancellation / Return / Exchange Policy
Cancellation
•Orders can only be cancelled before they are processed by the vendor
•Once the item is packed or dispatched, cancellation is no longer possible
Returns & Exchanges
•Accepted within 3 days of delivery
•Product must be unused, undamaged, and in original packaging
•Return approval is subject to vendor/platform rules
•Return shipping charges may apply unless the product is incorrect or damaged
⚠️ Installed sanitary and plumbing products are not returnable.
